NAS House – Return & Exchange Policy
At NAS House, customer satisfaction is important to us. To ensure a fair and transparent shopping experience, we offer a 7-Day Return & Exchange Policy on eligible products.
Eligibility for Returns & Exchanges
Customers may request a return or exchange within 7 days from the date of delivery, subject to the following conditions:
1. Product Condition
The product must be returned in its original condition, unused, and free from any form of physical damage, including but not limited to dents, scratches, breakage, bending, cracks, or signs of misuse.
2. Original Company Sticker / Brand Mark
All products must retain their original NAS House sticker, label, tag, logo, engraving, or company identification mark. Products with removed, damaged, altered, or separated company markings will not be eligible for return or exchange.
3. No Liquid, Water, or External Contamination
Products must be returned clean, dry, and uncontaminated. Items affected by water, liquid exposure, stains, markings, chemicals, oil, food residue, or any external substance will not qualify for return or exchange.
Non-Eligible Returns & Exchanges
Returns or exchanges will not be accepted under the following circumstances:
- Products showing signs of physical damage, improper handling, or misuse.
- Missing, removed, damaged, or tampered company stickers, labels, or brand markings.
- Products exposed to water, liquids, stains, markings, or contamination.
- Requests submitted after the 7-day return period.
- Products that have been altered, modified, or used after delivery.
Return & Exchange Process
To initiate a return or exchange request, customers must contact NAS House Customer Support or open a support ticket within 7 days of receiving the product and provide:
- Order Number / Purchase Proof
- Product Photos (if requested)
- Reason for Return or Exchange Request
After inspection and approval, eligible returns or exchanges will be processed according to NAS House company procedures.
Important Notice
NAS House reserves the right to inspect all returned products before approving any return, refund, or exchange request. Approval will be granted only if the product meets the conditions outlined in this policy.
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